Best Free Option
Tidio
4.8/ 5· BizTechScout editorial score (6 factors)All-in-one live chat and chatbot platform with generous free tier. Perfect for small businesses.
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Free / From $24.17/moVerified Jul 2026
Visit SiteTidio Overview
Tidio is a customer support software suite comprising live chat, chatbot, AI chatbot (AI agent), help desk, and ticketing features. Tidio integrates with websites, ecommerce platforms (such as Shopify and WooCommerce), communications channels (such as Facebook Messenger, Instagram, and WhatsApp), and other tools to provide automated, enhanced customer service.
Core Features
- Lyro AI Agent — AI agent for customer service and conversational AI chatbot
- Flows — Automation and rule-based chatbot builder
- Help Desk — Help desk software with ticket management
- Live Chat — Real-time live chat for websites
- Ticketing System — Full ticketing with email management
Additional Features
- Analytics Dashboard with visitor insights
- Visitors List Tool for real-time monitoring
- Live video calls
- Operating hours scheduling
- Advanced analytics with live typing and viewed pages history
- Automatic chat assignment and satisfaction surveys
- Native Shopify actions
- Multiproject and departments support (Plus+)
Pricing Tiers
| Plan | Price | Description |
|---|---|---|
| Free | $0 | Solo entrepreneurs, 50 conversations |
| Starter | $24.17/mo | Small businesses, 100 conversations |
| Growth | from $49.17/mo | Teams prioritizing customer service, 250 conversations |
| Plus | from $749/mo | Better limits, advanced features, premium support |
| Premium | from $2,999/mo | Complex businesses, unlimited conversations |
Lyro AI Conversations Upgrade
50 conversations: $32.50/mo | 100: $62.50 | 200: $116.67 | 300: $175/mo
Integrations
Shopify, WooCommerce, WordPress, Wix, Squarespace, BigCommerce, Magento, Facebook Messenger, Instagram, WhatsApp, Email, HubSpot, Salesforce, Zendesk, Mailchimp, Klaviyo, Zapier, Google Analytics, and more.
Sources: tidio.com/llms.txt (July 2026)
Vendor profile
Tidio is a customer-service and live-chat software company headquartered in San Francisco, with engineering offices in Poland. The platform combines live chat, help-desk ticketing, AI-powered automation (Lyro AI), and conversational Flows, and it serves e-commerce SMBs primarily on Shopify, WooCommerce, and other major storefronts, per the official tidio.com/pricing page. As of mid-2026, the published G2 pricing tiers are Free (50 billable conversations, 10 seats), Starter at $24.17 per month (100 billable conversations), Growth at $49.17 per month (250 billable conversations), Plus at $749 per month (custom conversation quotas, dedicated CSM), and Premium at $2,999 per month; an annual billing option is offered with a roughly two-month discount. The Lyro AI add-on is listed on the official pricing page starting at $32.50 per month. Tidio offers a 7-day free trial on paid plans. G2 lists Tidio with a 4.6/5 average rating and around 4.5-4.7/5 across major Tidio review pages. (Information sourced from the official Tidio pricing page and the G2 vendor profile, as of mid-2026.)
